IT Service Management (ITSM) is the very foundation that supports and enables a digital enterprise’s core business operations and services. ITSM implementation plays a major role in managing IT operations efficiently to maintain an edge in the over-competitive business landscape. Anira Solutions is uniquely positioned to help global corporations with a complete ITSM right from strategy to implementation.

Our team of experts work with you closely to understand any kind of limitations and provide expert advice on the best solutions to achieve desired results. The solutions bolsters organizations’ capability and strengths them face their own set of unique challenges and constraints even in the most demanding environments.

We possess the required experience to implement ITSM across various verticals within the enterprise. Our team consists of highly skilled professionals equipped to help you with industry-leading ITSM tools and platforms. The team is composed of a balanced mix of consultants, analysts, developers, architects, and support staff.

Our consultants start with gathering information via various data points that include a collection of historical information of tickets – followed by group ticket handling, converting incidents to problems or projects as needed.

Key offerings:

  • Our ITSM solutions cover end-to-end IT service management such as:
  • Incident Management
  • Gap Analysis
  • Root Cause Analysis of the issue for the full lifecycle support
  • Deep insights with detailed reporting and dashboards
  • Automation and recourse planning
  • Change and Release Management

Key benefits

  • Flexibility in operations
    Operate on various data irrespective of data size or data type or data source for enhanced productivity and reduced costs.
  • Gain confidence
    Face any ITSM challenges head-on to achieve the desired business objectives in the most time optimized and efficient manner.
  • Operational agility
    Gain excellence in business operations through a comprehensive range of ITSM solutions customized for your unique needs.
  • Simplified management
    Easy data visualization, reporting, and extraction opens up new opportunities to take the business to greater heights.

Offering highlights

The outcome-driven consulting engagement offers short, medium and long-term solutions to address the challenges and enable cost saving.

Our engagement model assures project is delivered on agreed time enabling customers faster decision making.

Our solutions are customized to the customer’s specific needs. We understand the problems separately for root cause before taking up implementation.

Our consultation starts with information gathering, assessment of customer landscape and mapping the same with business objectives, milestones, and priorities.